When we pay a bill for you, we need to see the bill’s details including the due date, the total amount due and the payment details on the bill. To get your bill processed as soon as possible, ensure that the full photo(s) or PDF of your bill is clear and that these important details are not missing.
What is missing?
Start by checking that these details are clearly visible on your bill:
- Total amount of the bill
- Due date
- Payment details
Payment detail examples:
- Account number or reference number to pay online (website cannot require us to enter in a password)
- ACH/wire details
- Instructions to pay via check
For some bills, we require additional information to pay. Please make sure everything in the file you upload has the details required to process payment to prevent delays in payment.
All the above information is visible on my bill, but I am still having trouble.
Sometimes there might be another issue that we are encountering when attempting to pay your bill. If you have double-checked that all the details above are visible and correct but you are still having trouble getting your bill deferred, then just get in touch with our Customer Heroes by clicking the link here.