Whilst this doesn’t happen frequently, sometimes a biller will return our payment since they do not recognize the payment source. If you believe that our Payment to your biller has failed or been returned, please get in touch with our Customer Heroes by clicking the link here and we will be happy to get the issue resolved.
In order for us to make the payment again or refund you, we will first need to validate that our payment did not post to your account. In order to do this, we will need to receive a screenshot of the payment history on your biller’s account showing that our payment did not post or was returned to us.
Additionally, please note that it can take billers a few business days to see a payment. For payments made via check, it can take up to 7 to 10 days for them to be received and processed by your biller.