Your account must always have at least one valid payment method on file. You can add, update, or remove cards in the app or on the website.
Before contacting support, please check our Help Center.
Most questions can be resolved instantly using our help articles, without needing to wait for a response. Our Customer Heroes typically reply within 1–2 business days, so checking the Help Center first is the fastest way to get help.
Manage your payment methods
- Open the app or go to deferit.com.
- Go to Settings > Payment Methods.
- Add, edit, or remove cards as needed.
- If you have multiple cards, select a primary card (used for your membership fee).
Use a new card for an existing bill
- Go to Activity (bottom left of your home screen).
- Tap the bill you want to update.
- Tap Edit → Change card → select the new card → Save.
Notes: A card can be linked to two Deferit accounts maximum. If it’s linked to more, we may need to verify it with you.
Need help?
- Chat widget (website only): Open the Chat widget in the bottom-right corner of our website and type your request, such as “I need help updating my payment method.”
Our AI agent will guide you through the process, and if further assistance is required, a Customer Hero will follow up directly.