We’re here to help — and getting support is simple.
Our AI agent is available through the Chat widget to assist with refund requests and other enquiries, while our friendly Customer Heroes remain available through our support system — no phone queues, just real people ready to help.
Before contacting support, please check our Help Center.
Most questions can be resolved instantly using our help articles, without needing to wait for a response. Our Customer Heroes typically reply within 1–2 business days, so checking the Help Center first is the fastest way to get help.
How to contact us
You can reach us in the following way:
Use the Chat widget (website only)
- Click the Chat button in the bottom-right corner of our website.
- Type your request, such as “I need help with my account” or “I’d like to request a refund.”
- Our AI agent will guide you through the process and collect the necessary details.
- Your request will be submitted instantly, and in some cases handled right away.
- If follow-up is required, you’ll receive a response, typically within 24 business hours.
Can I call Deferit?
We don’t offer phone support.
This helps us resolve your enquiries more quickly and efficiently via chat, because we can:
- Keep a full written record of your request
- Avoid long hold times or repeating information
- Respond thoughtfully and clearly
Every message is personally handled by our Customer Heroes — with care, not scripts.
Find your answer faster
Many common questions — like uploading bills, rescheduling payments, or updating your account — are already answered in our Help Center.
Try the search bar above to find instant answers anytime.