We’re committed to making Deferit a helpful, transparent, and fair service — and we take all complaints seriously. Whether you’re dissatisfied with your experience, want to share feedback, or file a complaint, our team is here to listen and work with you toward a resolution.
How to submit a complaint about Deferit
You can submit a complaint using the Chat widget on our website.
How to do it:
- Click the Chat button in the bottom-right corner of our website.
- Type your request, such as “I’d like to submit a complaint.”
- Provide the requested details and a description of the issue.
- Once submitted, our Customer Heroes will review and respond to you directly.
💡 Tip: Select the most relevant topic and provide as much detail as possible — this helps us investigate and respond faster.
We typically respond within 24 business hours (1–2 days).
Complaints about your biller or service provider
If your concern is about your bill provider (e.g. electricity, phone, or insurance company), you’ll need to contact them directly. Deferit acts as a payment platform and isn’t able to resolve issues with third-party services.
Can I call someone to make a complaint?
We don’t offer phone support.
Instead, we handle all enquiries through our online chat so that we can:
- Fully understand and document your concern
- Avoid long hold times or repeating information
- Provide a clear, thorough response in writing
Every message is handled personally by one of our Customer Heroes.
Looking for something else?
Many common issues can be solved without lodging a complaint. Try searching our Help Center for answers to questions about payments, billing, your account, and more.