A biller may reject or return a payment sent by Deferit, for example if it does not recognize the payment source. A payment that has not yet appeared may also still be clearing or being processed by your biller.
What to do
Check your Bills tab for the payment receipt or reference.
If the payment was rejected, returned or still cannot be found, open the Chat widget on the Deferit website and notify us that the payment to your biller has failed. Include the bill ID and evidence from your biller, such as its payment history or rejection notice.
Support will review whether the payment can be reissued or the amount refunded if it cannot be reprocessed.
How long do payments normally take to appear?
Please refer to the article When will my bill be paid? for processing timeframes.