If Deferit pays an incorrect bill because of a transcription error or another mistake on our part, contact Support promptly. We will promptly pay the correct bill after notification and cover associated late fees.
When biller late fees remain your responsibility
Your biller may charge late fees if you leave insufficient time for review, payment and clearing. Where Deferit has actioned payment within the timetable in the terms, later receipt or clearing by the biller does not create a promise that Deferit will cover the late fee. A virtual-card payment is your responsibility, including using the card early enough and checking biller acceptance.
Report an error
Open the Chat widget on the Deferit website and explain the payment issue. Include the bill ID, payment reference, your biller’s payment history and evidence of any late fee. Support will assess the issue under the applicable terms.
Tips
- Upload your bill with clear payment instructions.
- Ensure your first installment payment is available on the date you choose to pay the bill.
- If your biller accepts ACH or check only, allow extra time for processing.