When you upload a bill, you’ll choose the date you want us to pay it. Your four bi-weekly Pay in 4 installments begin on this date, and we collect the first payment before paying your bill. Please make sure you have enough funds available so your bill is paid on time.
If you reschedule your first payment, your bill payment date will also move to the new date.
Before contacting support, please check our Help Center.
Most questions can be resolved instantly using our help articles, without needing to wait for a response. Our Customer Heroes typically reply within 1–2 business days, so checking the Help Center first is the fastest way to get help.
Payment timing depends on your biller’s accepted method:
- Online / electronic payments: Most bills are paid within 6-8 hours of submission, and almost all within 1 business day but can take longer during busy periods.
- ACH (bank transfer): Can take 2–5 business days to reach and be processed by the biller.
- Mailed check: Can take 7–10 business days to arrive and be processed by the biller.
All bill payments are processed during standard banking hours (9am–5pm Eastern Time, Monday–Friday). Payments made after hours are processed on the next business day.
Trouble seeing your payment with your biller?
If your biller hasn’t recognised our payment yet, share the receipt number from your Bills tab once the bill shows as paid — it’s the fastest way for them to locate the payment.
If there’s an issue
If we run into any problems paying your bill, we’ll contact you by email to let you know and help resolve it quickly.