While rare, a biller may reject or return a payment we’ve sent on your behalf — often because they don’t recognize the payment source (for example, a mailed check or third-party processor). Don’t worry — we’ll help you sort it out quickly.
How to get it resolved
Open the Chat widget in the bottom-right corner of our website and type your question:
“Deferit’s payment to my biller failed / was returned.”
Our AI agent will guide you through the process and request the necessary information, including proof such as a screenshot of your biller’s payment history. This step is required to confirm the payment was not applied or was returned.
Once we receive this, we’ll either:
• Reissue the payment to your biller, or
• Refund the amount if it can’t be reprocessed.
How long do payments normally take to appear?
- Electronic payments: Usually appear within 2–3 business days
- Mailed checks: Can take 7–10 business days to be received and processed
💡 If your biller hasn’t recognised our payment yet, share the receipt number from your Bills tab with them once it appears on the bill — that’s the easiest way for them to locate the payment.
If you’ve done this and there’s still an issue, reach out through the Chat widget — our Customer Heroes are here to help.