If the Deferit app isn’t opening, freezes, or closes unexpectedly, try these steps to get back up and running.
💡 Quick tip: If the app isn’t working, our website is often unaffected. Log in at deferit.com from your phone or computer’s browser to pay your bill and keep things moving before troubleshooting the app.
1) Check your internet connection
- Ensure you’re on a stable Wi-Fi or mobile data network.
- Toggle between Wi-Fi and mobile data to test.
2) Update the app
- Open the App Store (iOS) or Google Play Store (Android) and install any available Deferit update.
3) Restart your device
- Fully close all apps, power your device off, then back on. Reopen Deferit.
4) Reinstall the app
- Uninstall Deferit, reinstall from the App Store/Google Play, and sign in again.
5) If using the website
- Clear your browser cache/history and try again at deferit.com.
- If possible, try another browser (e.g., Chrome, Safari) or device.
6) Still having issues?
Contact our team so we can investigate. Our AI agent in the Chat widget will guide you through the steps and prompt you to include all of the following details:
- Your account email and phone number
- Device model (e.g., iPhone 14, Samsung Galaxy S22)
- OS version (e.g., iOS 17.1, Android 14)
- App version (from the App Store/Google Play listing)
- A screen recording of the issue from start to finish
How to reach us:
- Chat widget (website only): Open the Chat widget in the bottom-right corner of our website and type your request, such as “The app is crashing on my device.”
Our AI agent will assist you right away, and if further help is needed, a Customer Hero from our Product Team will follow up directly.