Whether a refund is possible depends on the payment’s status.
Before contacting support, please check our Help Center.
Most questions can be resolved instantly using our help articles, without needing to wait for a response. Our Customer Heroes typically reply within 1–2 business days, so checking the Help Center first is the fastest way to get help.
You can request a refund if:
- We haven’t sent the payment to your biller yet, or
- The biller returned/rejected the payment
You usually can’t get a refund if:
- The payment has been successfully sent and applied to your biller account
At that point, refunds must be requested directly from your biller.
How to request a refund
- Chat widget (website only): Open the Chat widget in the bottom-right corner of our website and type your request, such as “I’d like to request a refund.”
Our AI agent will guide you through the process and collect the necessary details. If further assistance is required, a Customer Hero will follow up directly.
Refunds will be returned to your original payment method. Processing times may vary depending on your bank or card issuer.