If the amount was wrong, the payment didn’t arrive on time, or your biller can’t find it, we’ll help fix it quickly.
Before contacting support, please check our Help Center.
Most questions can be resolved instantly using our help articles, without needing to wait for a response. Our Customer Heroes typically reply within 1–2 business days, so checking the Help Center first is the fastest way to get help.
What to check first
- Review your biller’s payment history to confirm whether a payment posted, the date, and the amount.
- Note any biller messages/codes about the payment (e.g., returned, rejected, unapplied).
Contact us so we can resolve it
Chat widget (website only): Open the Chat widget in the bottom-right corner of our website and type your request, such as “Deferit’s payment to my biller failed / was returned.”
Our AI agent will guide you through the process and request the required proof, such as:
- A screenshot of your biller’s payment history clearly showing the missing/incorrect/returned payment
- Your Deferit bill reference, biller name, and account/reference number
- Any message or code provided by the biller
Requests submitted via the Chat widget are routed directly for fastest resolution.
What we’ll do
- Resend the payment to your biller, or
- Refund the amount if we cannot re-process the payment
Typical posting times
- Electronic (online) payments: within 1 business day (most within ~2 hours during banking hours)
- ACH: 2–5 business days
- Check: 7–10 business days