If the amount was wrong, the payment didn’t arrive on time, or your biller can’t find it, we’ll help fix it quickly.
What to check first
- Review your biller’s payment history to confirm whether a payment posted, the date, and the amount.
- Note any biller messages/codes about the payment (e.g., returned, rejected, unapplied).
Contact us so we can resolve it
Chat widget (website only): Open the Chat widget in the bottom-right corner of our website and type your request, such as “Deferit’s payment to my biller failed / was returned.”
Our AI agent will guide you through the process and request the required proof, such as:
- A screenshot of your biller’s payment history clearly showing the missing/incorrect/returned payment
- Your Deferit bill reference, biller name, and account/reference number
- Any message or code provided by the biller
Requests submitted via the Chat widget are routed directly for fastest resolution.
What we’ll do
- Resend the payment to your biller, or
- Refund the amount if we cannot re-process the payment
Typical posting times
- Electronic (online) payments: within 1 business day (most within ~2 hours during banking hours)
- ACH: 2–5 business days
- Check: 7–10 business days